1 – Professional, Legal & Facility Requirements
- Operates from premises that meet the applicable health and municipal requirements for a funeral undertaker.
- Compliant with health and municipal mortuary regulations.
- Has approved funeral undertaker or mortuary premises with appropriate facilities for the safe handling and storage of human remains.
- Provides roadworthy vehicles for transporting the deceased.
2 – Professionalism & Respect
- Handles the deceased with dignity and care.
- Ensures proper identification procedures.
- Supports the family with compassion and clarity.
3 – Guidance & Transparent Communication
- Clearly explain all available options and guide you through important decisions.
4 – Preparation Of The Body
- Washing, dressing and preparation for viewing.
- Embalming (if required).
5 – Documentation & Administration
- Assists with submitting the required death registration documentation to the Department of Home Affairs, where authorised.
- Assists the family with obtaining the official death certificate from the Department of Home Affairs.
- Advises the family which copies of the required documentation may be needed for the funeral and related administration.
- Keeps record for future reference.
6 – Repatriation & International Support
- Assists with embassy or consular requirements, legal procedures and international transport requirements when repatriation is needed.
7 – Memorial & Final Placement
- Ash placement in memorial walls of remembrance.
- Plaque and tombstone arrangements.
8 – Insurance & Claim Assistance
- May assist with insurance paperwork and guide the family through the claim process, depending on the services offered.
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